ARTICLE 1. SCOPE OF APPLICATION These Terms and Conditions govern all electronic vehicle sales transactions conducted on taydoauto.com, owned and operated by Tay Do Automobile Import–Export Joint Stock Company. These Terms apply to: Individual customers, household businesses, and enterprises (B2C and B2B); Transactions involving online vehicle information, booking, deposit payments, and electronic contracts. By submitting an order, making a deposit, or completing any payment on the website, the customer confirms their full understanding and acceptance of these Terms and Conditions, which are legally binding. ARTICLE 2. ELECTRONIC CONTRACT FORM The vehicle sales contract is established in the form of an electronic contract, created through one or more of the following methods: Online order or deposit forms on the website; Automatically generated electronic contracts following deposit payment or order confirmation; Electronic consent or electronic signature methods, including checkbox confirmation, OTP verification, or confirmation via email/Zalo. The electronic contract shall have the same legal validity as a written contract, in accordance with applicable Vietnamese laws on electronic transactions. ARTICLE 3. PRODUCT INFORMATION & PRICING Vehicle information, including model, specifications, images, and reference prices, is publicly displayed on the website for customer reference. The final selling price may vary depending on: Vehicle version and technical configuration; Optional accessories or body modifications; Promotional programs applicable at the time of contract confirmation. Prices displayed on the website do not include additional expenses such as registration fees, inspection fees, insurance, or delivery costs, unless otherwise explicitly stated. ARTICLE 4. PAYMENT METHODS taydoauto.com supports the following payment methods: 4.1. Deposit Payment To secure the order, a deposit of 10% of the vehicle price is required upon signing this electronic contract. The deposit amount will be calculated automatically based on the selected vehicle and will be deducted from the total price upon final handover. Payment methods for deposit: Bank transfer to the Company’s official bank account; Online payment via integrated payment gateways on the website (including VNPAY and MoMo); Check payments: Please send a check to Tay Do Automobile Import–Export Joint Stock Company, 883 Quang Trung, Ha Dong, Hanoi, Vietnam. The deposit payment deadline shall be clearly stated in the electronic contract or order confirmation. 4.2. Remaining Balance Payment (Thanh toán phần còn lại) The remaining balance must be paid in full upon vehicle delivery and inspection at the Company’s showroom (or mutually agreed location). Payment methods: Cash on delivery: Pay with cash upon delivery at our showroom (883 Quang Trung, Ha Dong, Hanoi); Bank transfer; Direct payment at the Company’s showroom; Payment according to an agreed installment or staged payment schedule (applicable to B2B transactions or made-to-order vehicles). 4.3. Installment / Financing Payment Installment payments may be arranged through partner banks or financial institutions; All installment terms, interest rates, and repayment schedules are governed by separate financing agreements between the customer and the financing provider, independent of the Company. ARTICLE 5. PAYMENT CONFIRMATION & CONTRACT EFFECTIVENESS A payment is deemed successful when: The online payment system confirms a completed deposit transaction; or The Company confirms receipt of the deposit via bank transfer, check, or showroom payment. The electronic contract becomes legally effective when: The customer has provided valid electronic consent to the contract; and The agreed deposit has been fulfilled. ARTICLE 6. VEHICLE DELIVERY & HANDOVER Vehicle delivery shall be conducted at: The Company’s showroom; or Another location as mutually agreed and specified in the contract. Upon delivery, the customer is responsible for: Inspecting the vehicle condition and specifications; Signing the vehicle handover record (electronically or in physical form). Ownership of the vehicle shall be transferred to the customer only after: Full payment (deposit + remaining balance) has been completed; and All required legal and administrative procedures have been fulfilled in accordance with Vietnamese law. ARTICLE 7. TRANSACTION CANCELLATION & REFUND In the event the customer unilaterally cancels the contract: The deposit shall be non-refundable, unless otherwise agreed in writing. If the Company is unable to deliver the vehicle as committed: The parties shall negotiate in good faith regarding replacement, rescheduling, or refund. Any approved refund shall be processed via the original payment method used by the customer. ARTICLE 8. INFORMATION SECURITY & CONFIDENTIALITY The Company is committed to protecting customer personal data and payment information in accordance with applicable data protection regulations. Customer information shall be used solely for: Transaction execution and contract fulfillment; Customer support and after-sales services; Compliance with legal obligations. ARTICLE 9. DISPUTE RESOLUTION Any dispute arising from or related to this electronic contract shall first be resolved through amicable negotiation between the parties. If no agreement is reached, the dispute shall be submitted to the competent courts of Vietnam. This contract shall be governed and interpreted in accordance with Vietnamese law. ARTICLE 10. FINAL PROVISIONS These Terms and Conditions constitute an integral and inseparable part of the electronic vehicle sales contract on taydoauto.com. The Company reserves the right to amend or update these Terms with prior public notice on the website. In the event of any inconsistency, the electronic version published on the website shall prevail.